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RETURNS


Here you will find all the important information about returning your items to us. Please note that a return is only possible within the one-month right of withdrawal. 

You can find more information about the right of withdrawal here.


In order to find the right return procedure for you, please select below the product you would like to return: 


Here you will find all the important information about returning your items to us. 

Please note that a return is only possible within the one-month right of withdrawal. 

You can find more information about the right of withdrawal here.


In order to find the right return procedure for you, please select below the product you would like to return: 

MATTRESS

Returns of our natural latex mattress are free of charge. 

For the return of mattresses, please contact our customer support by e-mail. You can find the contact details here

OTHER PRODUCTS

The return of orders is free of charge for you and handled by the DPD or GLS parcel service. The return labels are to be generated via our returns portal.


PLEASE NOTE: 

For the return of several parcels (e.g. family bed) you need a return label for each parcel. Please use the respective tracking numbers of the parcels sent by us to generate the return label. 

IMPORTANT NOTES

When returning products, please make sure that all accessories are included in the package. 

Please return the item(s) to us immediately and in any case no later than 14 days from the day on which you receive the parcel label. 

The deadline is met if the item(s) are sent before the 14-day deadline expires.


REFUNDS

Once we have received and checked your return, we will refund the purchase amount within 14 days to the payment method used for the order. 

MATTRESS

Returns of our natural latex mattress are free of charge. 

For the return of mattresses, please contact our customer support by e-mail. You can find the contact details here






OTHER PRODUCTS

The return of orders is free of charge for you and handled by the DPD or GLS parcel service. The return labels are to be generated via our returns portal.


PLEASE NOTE: 

For the return of several parcels (e.g. family bed) you need a return label for each parcel. Please use the respective tracking numbers of the parcels sent by us to generate the return label. 

IMPORTANT NOTES

When returning products, please make sure that all accessories are included in the package. 

Please return the item(s) to us immediately and in any case no later than 14 days from the day on which you receive the parcel label. 

The deadline is met if the item(s) are sent before the 14-day deadline expires.


REFUNDS

Once we have received and checked your return, we will refund the purchase amount within 14 days to the payment method used for the order. 

You are unsure which return procedure to choose or would like to return products from both categories?

Do you have any further questions? Then contact our customer support. 

You can find the contact details here.

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